Lizzycee
Overview
My refund and returns policy lasts 30 days. If 30 days have passed since your purchase, I can’t offer you a full refund or exchange.
To be eligible for a return, your Painting/Print must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
Once your return is received and inspected, I will send you an email to notify you that we have received your returned item. I will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact me at liz@lizzycee.com
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
If you decide upon receiving your Painting/Print, that you would like to exchange for another, email me at liz@lizzycee.com and we can discuss exchange arrangements.
Shipping returns
To return your Painting/Print, you should mail to: Liz Clark – 49 Tannery Road, Cambewarra NSW 2540.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact me at liz@lizzycee.com for questions related to refunds and returns.